We accept all major credit cards, PayPal, and bank transfers. Full payment is required to confirm your order.

Each of our rugs is a bespoke work of art, meticulously handwoven by master artisans. No two pieces are ever alike. Slight shifts in pattern, tone, or dimension are signatures of authenticity—testaments to the human hands behind every knot—resulting in a piece that’s as unique as your space.

You can modify or cancel your order within 24 hours of placing it. Since each rug is custom-made just for you, we cannot accept changes after this period.

For US orders, state sales tax will be applied where required. International orders may be subject to duties and taxes based on the destination country. Contact your local customs office for more information. Feel free to contact us for a detailed breakdown of costs.

Yes! If you have a specific design in mind, we would love to bring your vision to life. Send us your idea at hello@habibirug.com.

Yes, we do! Our trade program offers exclusive benefits, including special pricing, sampling, and custom design services. Apply by emailing us at hello@habibirug.com.

We’re happy to assist! As Morocco’s first fully integrated rug company, we closely monitor the progress of every order. Reach out to us at hello@habibirug.com, and we’ll provide you with an update within 1–2 business days.

Handmade rugs typically take 4–6 weeks to complete. For larger rugs or custom designs, additional time may be needed. We’ll keep you updated throughout the process.

We offer free shipping to the US and Europe. For other international destinations, shipping costs are calculated at checkout.

Yes! We ship worldwide from Morocco. If your country isn’t listed, email us at hello@habibirug.com.

Once your rug is shipped, we’ll provide a tracking number so you can follow its journey from our workshop in Khenifra, Morocco to your doorstep.

If you need your rug sooner, contact us and we’ll do our best to accommodate your request. Please note, weaving takes time and we prioritize quality.

Due to the custom nature of our products, all sales are final. Please review all details before placing your order.

We strive for 100% satisfaction. If you have any concerns, contact us at hello@habibirug.com and we’ll work with you to find a solution.

Our rugs are crafted to last for decades with proper care and regular cleaning.

Vacuum weekly using a canister vacuum, side to side. For spot cleaning, use warm water and mild detergent. Professional cleaning is recommended for deep cleaning.

Yes, shedding is normal for natural wool rugs, especially early on. Regular vacuuming reduces shedding over time.

Our rugs are made from 100% live wool, ethically sourced in Morocco and hand-dyed with natural dyes.

Of course! We specialize in custom rugs. Contact us at hello@habibirug.com with your requirements.